Terms of service

Terms and Conditions

We will send you an acknowledgment email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your inquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

How long will my order take to be processed?
We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however, please allow 24 to 72 working hours as a guide.

Delivery Method and Timing

You order will be shipped within 24-48 hours of placing your order. All orders are shipped via UPS Ground or USPS and will take 1-6 days depending on location.

NOTE:
Hardcore808 is NOT liable for packages that get stolen at unsecured locations in which the customer chooses to have the package sent to or known places where packages have been stolen in the past.

Return Policy

All returns must have an authorized Return Authorization Number. Please contact our shipping department for that information. Product(s) must be returned within (30) days from original date of purchase, and in original condition. Shipping charges are non-refundable, and the customer is responsible for return shipping charges.

Returns must be shipped to:
Hardcore808 Returns
98-025 Hekaha St. #108
Aiea, HI 96701

Hardcore808 PRIVACY STATEMENT –

Your privacy is as important to us as it is to you! We treat the information you provide us (such as your name or email – aka “Personal Data” as further defined below) with the highest level of integrity and responsibility. This statement describes what we collect, what we do with it and how you can manage it, plus some information about how the site operates and the security safeguards we have in place.

The policies below are applicable to Personal Data collected through Hardcore808 websites (including any versions optimized for viewing on a wireless or tablet device) (“Hardcore808 Websites”), all apps published by Hardcore808  (“Hardcore808 Apps”), all email newsletters published or distributed by Hardcore808, all other interactive features and communications provided by Hardcore808, and to any and all Personal Data provided by you to Hardcore808.

By using our Hardcore808 website, you are accepting the practices described in this Privacy Statement. If you do not agree to the terms of this Privacy Statement, please do not use the Hardcore808 and/or supply us with your Personal Data. We reserve the right to modify or amend the terms of this Privacy Statement from time to time. We will provide you with specific notice of the modifications or amendments, particularly if we intend to apply the modifications or amendments to this Privacy Statement retroactively or to Personal Data already in our possession. Your continued use of the Hardcore808 website following the posting of changes to these terms will mean you accept those changes.

1. What Data We Collect and How We Use It:

You can browse our Websites without telling us anything personal about yourself. But we need some information from you to do many things on or at the Hardcore808 website. Therefore, we may collect various types of information from you in conjunction with your use of the Hardcore808 website, including Personal Data. Personal Data is information that can directly or indirectly identify you. Such Personal Data is information that you may supply to us, as described more fully below, i.e., when you make a purchase, obtain a subscription, complete a survey or participate in a promotion, attend or participate in a program, register on the Hardcore808 website, upload content to a website or app, participate in a community, or provide your e-mail address.

In order to provide you with the best customer experience, we occasionally ask you to tell us a little about yourself.

1.1 Registration

The type of Personal Data we may collect when you register on our Hardcore808 website, check out online may include the following:

Your name, address, telephone number, and email address.
Passwords and usernames associated with our Hardcore808 website.
We collect and process this Personal Data to perform administrative services to provide you with the respective underlying services, e.g. faster purchasing process, facilitate an easier, customized online or in-store experience and facilitates your participation in communities, forums, or other areas where you contribute content, reviews, or other feedback.

The legal basis for the processing is the performance of a contract.

We will retain this Personal Data for as long as you use our services, e.g. purchase via our Outlets.

1.2 Loyalty Programs

The type of Personal Data we collect when you subscribe to one of our Hardcore808 Loyalty Program member may include the following:

Your name, address, telephone number, birthdate, and email address.
Loyalty Program Membership number.
Passwords and usernames associated with our Hardcore808.
We collect and process this Personal Data to perform administrative services to provide Loyalty Program members with the respective underlying services, e.g. faster purchasing process, facilitate an easier, customized online or in-store experience, with customized mailings and email and special offers, information and notices.

We will retain this Personal Data for as long as you use our services, e.g. remain a Loyalty Program member.

1.3 Purchases

The type of Personal Data we collect when you check out online or pay at the register on our Hardcore808 may include the following:

Your name, address, telephone number, and email address.
Credit or debit card information.
Loyalty Program Membership number.
Passwords and usernames associated with our Hardcore808 and/or to authenticate your participation in a program or purchase of goods or services.
We collect and process this Personal Data to process a purchase made online or with a credit card in a store, to process a return or exchange a previously purchased item, send email receipts, order confirmations, and delivery confirmations.

The legal basis for the processing of this Personal Data is the performance of a contract.

We will retain this Personal Data for three years from the date of your last purchase.

1.4 Websites, apps and interactive communications

When you interact with the Hardcore808 website, we may collect and process certain data. For the Hardcore808 that are our websites, interactive communications, or apps, our servers may automatically keep an activity log of your use of our Hardcore808 website. Generally, we collect and store the following categories of data that may be considered Personal Data:

Demographic a five-digit zip code.
Device information about your computer, browser, mobile device, or other devices that you use to access Hardcore808 website. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
Analytics and usage information about your use of the Hardcore808 website.
Additional “traffic data” and log files such as time of visit, date of visit, software crash reports, session identification number, access times, and referring website addresses.
We collect and process this Personal Data to evaluate, improve and administer our services, products, and programs.

The legal basis for the processing of this Personal Data is your consent.

We will retain this Personal Data for as long as you show interest in our services (e.g. by surfing on our website) or until you withdraw your consent.

1.5 Newsletters, Offers and Marketing Communications

We collect your e-mail address when you sign up to receive our news, offers and other marketing communications.

We collect and use that Personal Data to send you Global Formulas news and marketing communications.

The legal basis for the processing of this Personal Data is your consent. You may withdraw your consent to receive such information, change your marketing preferences, or remove yourself from our mailing lists by clicking on the “unsubscribe” link in the footer of promotional emails, by e-mailing us at info@hardcore808.com or by contacting us at: Hardcore808, Customer Service, 98-025 Hekaha St. #108 Aiea, HI 96701 or by phone at +1 (808) 484-2220. Please note, however, that you generally cannot opt-out of service-related announcements, e.g if delivery of a product or service is delayed.

We will process this Personal Data for as long as you show interest in our services and newsletters or until you withdraw your consent. If you have not shown interest in our services for more than three years, we will delete this Personal Data.

1.6 Collection of Personal Data Through Social Media Platforms or Using Your Social Media Login

When you interact with any Hardcore808 page or account on a social media platform, including, but not limited to, Facebook, Google+, LinkedIn, YouTube, or Instagram, we do not collect the Personal Data that you make available to us on that page or account. However, the social media platform or another third-party may collect your Personal Data through plug-in information. You should refer to the privacy policy for the respective social media platform for additional information.

1.7 Customer Service

When you contact our customer service you may provide us with your name, email address, information on your request and optionally with your telephone number.

We collect and process this Personal Data to assist you with questions about products, delivery, billing or other issues.

The legal basis for processing this Personal Data is the performance of a contract or quasi-contract.

We retain this Personal Data for six years.

2. How Do We Share Your Personal Data:

We do not disclose any of your Personal Data collected by us to any companies except (a) otherwise disclosed in this Privacy Statement. In no event will we sell or rent your Personal Data as part of a customer list or similar transaction. When Personal Data is shared with a third party, that party is instructed to use your Personal Data only to the extent necessary to perform their contracted functions.

2.1 Our service providers

We share your Personal Data with the following data processors (i.e. service providers that help us to perform the above tasks):

A contracted service provider (or an affiliate of a contracted service provider) in the administration or performance of any aspect of our business operation or Hardcore808 website
Advertisers or other companies with whom we have a marketing relationship in order to send you information/offers that we believe will be of interest to you based on your consent.
Appropriate persons or entities in conjunction with fraud protection.
A delivery service (e.g. UPS, U.S. Postal Service) when a purchase or return is being shipped.
Law enforcement or other agencies if we are required to do so by law, or by a warrant, subpoena or court order to disclose your Personal Data, or as otherwise required or admissible (e.g. for claims) by law.
A business party in case of transactions of Hardcore808 assets, where permitted by law.
Appropriate persons in emergency situations as we determine reasonably necessary to protect and defend our rights or property, you, or any of our other customers, employees, agents, or users.
Appropriate persons or entities to assist in debt collection where you owe a debt to us.
3. Your Rights

If certain requirements are fulfilled, you have the following rights:

Obtain from us confirmation as to whether or not we process Personal Data from you and, where that is the case, access to your Personal Data;
Rectification of inaccurate Personal Data;
Erasure of Personal Data;
Objection to the processing of Personal Data;
Restriction of processing of Personal Data; and
Portability of Personal Data – receive the Personal Data you have provided to us in a structured, commonly used and machine-readable form and transmit those data it to another data controller.
Also, where our processing of your Personal Data is based on your consent, you may withdraw consent at any time for the future. Please note that withdrawing your consent will not affect the lawfulness of the processing before the withdrawal.

To make a Data Subject Rights Request, contact us via:

e-mail: info@hardcore808.com, or
Post: Hardcore 808 98-025 Hekaha st. #108 Aiea, HI 96701.
You may lodge a complaint with the competent supervisory authority if you think that the processing of Personal Data by us infringes data protection laws.
For additional information: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en

3.1 Cookies:

The Hardcore808 Websites and interactive features use cookies so that we (1) know who you are and (2) can personalize the Global Formulas Websites according to your preferences.

3.1.1 What are cookies?

Cookies are text files that are downloaded to and stored on your device when you surf the internet (e.g. smartphone or computer), whenever you access a website. Cookies can store a variety of information.

There are basically two types of cookies:

Persistent cookies – these cookies are stored on your device until you delete it or until its lifespan expires.

Session cookies – these cookies are temporary and are deleted once you close your browser.

Cookies help to improve your user experience when using the Global Formulas by remembering your preferences and providing you with relevant information. You can learn more about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

3.1.2 Categories of cookies

Strictly Necessary means the cookies are essential for the provision of the site and any requested services, e.g. purchases, but do not perform any additional or secondary function. If these cookies are enabled, not all functions are available and your website experience might be impaired.

Performance Cookies are those that provide statistical information on site usage, i.e. web analytics.

Functionality Cookies These cookies allow the provision of better functionality and personalization, as they store your preferences. If you enable these cookies, some or all of these functions may not work properly.

Targeting/Advertising Cookies are used to create profiles or personalize content, e.g. advertisement based on your interests.

3.1.3 How do we use cookies?

Any pages on the Hardcore808 Websites where you are prompted to log in or that are customizable require you to accept cookies. Cookies are also required in order for you to add multiple items to your shopping cart before checking out. You may set your Web browser to notify you when you receive a cookie. However, if you do not accept cookies from the Hardcore Websites, you will limit the functionality of the Hardcore808 Websites.

We may use various services of third parties to collect and use anonymous information about your visits to and interactions with the Hardcore808 through the use of technologies such as cookies to tailor advertisements for goods and services. Some of these advertisements will impact your experience on the Hardcore808 Websites and interactive features. To learn more, or to withdraw consent for receiving online display advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.

Outside Links:

This Privacy Statement only applies to Hardcore808 website. The Hardcore808 Websites, Hardcore808 Apps may include links to the websites of business partners, vendors and advertisers. These other sites and the information you submit to them are outside of our control. These websites may collect Personal Data about you and operate according to their own privacy practices, which may differ from those in this Privacy Statement. Consult that website’s privacy policy for more information about their practices and policies.

3.1.4 Collection of Your Source IP Address/Location Data

We may collect and store location data about you associated with your account on the Hardcore808 website.

We use your location data specifically to:

Perform statistical, demographic, and marketing analyses of users of the Website, App, and interactive communications and their purchasing patterns as well as targeted communication via our mobile devices.
The legal basis for the processing of this Personal Data is your consent.

We will retain this Personal Data for as long as you show interest in our services (e.g. by visiting our stores or using our apps) or until you withdraw your consent.

3.1.5 Google Analytics

We use Google Analytics, which is a web analytics service from Google Inc. Google Analytics drops a cookie on your device to recognize you on an anonymous basis, once you return to a specific website. Google uses the information received from the cookie to store a profile of the pages you have accessed within a session.

You may refuse the collection of your data by this cookie by downloading and installing the following browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=en

Further information on this cookie is available under https://policies.google.com/privacy?hl=en.

3.1.4 SMS

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
Global Formulas (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy https://hardcore808.com/policies/privacy-policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

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1. User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply. Message frequency varies.

2. User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that Hardcore808 and its service providers will have no liability for failing to honor such requests. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

3. Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing, promotion, payment, delivery and sale of [Men’s and Women’s supplements]. Messages may include checkout reminders.

4. Cost and Frequency: Message and data rates may apply. You agree to receive messages periodically at Our discretion. Daily, weekly, and monthly message frequency will vary. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

5. Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at info@hardcore808.com. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.

6. MMS Disclosure: The Program will send SMS TMs (terminating messages) if your mobile device does not support MMS messaging.

7. Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. Carriers are not liable for delayed or undelivered mobile messages.

8. Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

9. Age Restriction: You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

10. Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes: - Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity; - Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age; - Pirated computer programs, viruses, worms, Trojan horses, or other harmful code; - Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received; - Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and - Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

11. Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge Inc. d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Orange County, California before one arbitrator. The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Global Formulas’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY VIA ARBITRATION AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ARBITRATION PROCEEDING. Further, unless both parties agree otherwise in a signed writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

12. Florida Law: We endeavor to comply with the Florida Telemarketing Act and the Florida Do Not Call Act as applicable to Florida residents. For purposes of compliance, you agree that we may assume that you are a Florida resident if, at the time of opt-in to Program, (1) your shipping address, as provided is located in Florida or (2) the area code for the phone number used to opt-into the Program is a Florida area code. You agree that the requirements of the Florida Telemarketing Act and the Florida Do Not Call Act do not apply to you, and you shall not assert that you are a Florida resident, if you do not meet either of these criteria or, in the alternative, do not affirmatively advise us in writing that you are a Florida resident by sending written notice to us. Insofar as you are a Florida resident, you agree that mobile messages sent by Us in direct response to mobile messages or requests from You (including but are not limited to response to Keywords, opt-in, help or stop requests and shipping notifications) shall not constitute a “telephonic sales call” or “commercial telephone solicitation phone call” for purposes of Florida Statutes Section 501 (including but not limited to sections 501.059 and 501.616), to the extent the law is otherwise relevant and applicable.

13. Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.